Privacy policy and cookies

Introduction

This is the privacy policy for www.rockspringpim.com and www.rockspringgrbf.com. (Site). The Site is operated by Rockspring Property Investment Managers LLP (authorised and regulated in the United Kingdom by the Financial Conduct Authority) (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. 

By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site.  This privacy policy was last updated on 21 May 2012.

 

Personal information we may collect from you

We may collect and process the following personal information about you:

  • Information (such as your name, email address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service or request any information
  • In connection with an account sign-in facility, your log-in and password details
  • Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content
  • Information from surveys and promotions that we may, from time to time, run on the Site, if you choose to respond to, or participate in, them
  • Employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

 

Uses made of your personal information

We will use the personal information you provide to:

  • Verify your identity (for example when you return to the Site)
  • Enable us to provide you with the services and information offered through the Site and which you request
  • Administer and process details of your membership with us
  • Carry out visitor research
  • Send you information we think you may find useful or which you have requested from us, including information about us, our products and services or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes
  • Allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

You can tell us not to contact you with information regarding us,  our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contacting us details at the end of this privacy policy.

 

Cookies and non-personally identifiable information

What is a cookie?
A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. Cookies may store user preferences and other information, and can be used to gather anonymous analytics that help improve websites based on how people use them. Most browsers accept cookies automatically. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly, or as fast, or at all if you set your browser not to accept cookies.

How we use cookies
When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. The collection of this information may involve the use of cookies and web beacons.  A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site. 

You cannot be identified from the information collected in this way on its own and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use and to improve the Site.

If you are required to log into the Site, the Site will also use a Session token and a Security token to allow you to access the secure areas of the website. These cookies are classified as strictly necessary and are essential in order to enable you to move around the secure area and use its features.

The Site may also use cookies that allow the website to remember the choices you make and provide enhanced, more personal features, such as remembering changes you have made to text size.

For more information on cookies please click here. You can also visit All About Cookies or the ICO website if you require further information regarding the updated legislation on cookies.

 

Information sharing

We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

 

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Storage of your information

Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information.

 

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to info@rockspringpim.com or write to us at:

Rockspring Property Investment Managers LLP
166 Sloane Street,
London,
SW1X 9QF

 

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